We do our very best to deliver perfect products. Should an item nevertheless not meet your expectations, you can submit a return within 21 days after receipt of the order, on our website. We will give a full refund of the item price. This also applies to SALE items.
1 Our unique, fast and inexpensive online return and exchange procedure
To return an item, please submit your return online. This is done quickly, easily and efficiently on our website in “my account” . This is possible 21 days after receiving the order. Then you have another 7 days to ship the package; a total of 28 days.
Return shipping from the Netherlands, Germany and Belgium
With the return label enclosed in your parcel you can ship your return with DHL (Belgium BPost), without having to make a payment on drop of. This service is free on exchange, € 3,95 is charged for a return without an exchange.
Locations The Netherlands: DHLparcel.nl
Locations Germany: DHLparcel.de
Locations Belgium: BPost.be
Return service from other countries
Our return service is not yet available for other countries than the Netherlands, Germany and Belgium. Return shipping from other countries can be done with a service of your choice and at your own expense.
1 Returns have to be reported to us within 21 days after receipt of the order. Please do so on our website in "My account" The date of the second delivery attempt of our shipping company or the date of delivery to a Pick up location is also treated as date of receipt.
2 Your return shipment has to be delivered to us no later than 7 days after making your notification (please be aware that shipping can take several days, depending on the country you ship from)
3 Your return shipment should mention the return number on the outside of the package so we know who sent us the return shipment.
Please note that:
The returned items have their original labels attached, are packed in their original package and in the condition they had upon receipt by you..
- Returning with our return label is free of charge when you’ve made an exchange order with the return credit.
- When you return with our label without an exchange order, a fee of €3,95 is charged on your credit note.
- When you return without our label all shipping cost are for your own account.
Processing and refunding
Your return will be confirmed by email when you submit your return on the website and on receipt in our warehouse. No later than 3 business days after receipt of your return we will refund to your credit card or bank account, depending on your original payment method.
The shipping fees of the original shipment (if applicable) are not refunded but used as additional compensation for return shipping.
Do you want to exchange your item for a different size, color or other item? No problem! If you exchange your return for a new purchase, we will send this new order free of shipping costs (orders €75 and up). Exchanging with your return amount on our website is easy and without any delay.
2 Alternative return procedure (Withdrawal)
We recommend following our online return procedure (set out above, under 1)
Altenatively you can also use the this European model withdrawal form. Use this form to cancel your purchase with us within 14 days after receipt. This cancellation is only possible for the full order. The order amount will be reimbursed to you within 14 days after cancellation. Payment is initiated after receipt of your cancelled order.
Costs for return shipping of a Withdrawal are for your own expense. Shipping of a withdrawal can not be made to our freepost address (antwoordnummer) or with our return label.
Please make sure the clearly indentify your parcel as “Withdrawal”, for instance by including a copy the filled out withdrawal form and make sure to clearly disclose order number, client name and items returned.
Shipping address for a withdrawal
OrangeBag.nl BV Withdrawal
5466 AB Veghel
Please contact us beforehand (by email, contact form or telephone) when you have a question on this alternative return method. We can than avoid delay, confusion and errors. Of course you can also contact us on any other matter.
A question by email or contact form will be answered within a few hours maximum, weekends also. We are available by telephone on business days from 09:00 untill 17:00.
Appendix 1: Standard form for withdrawal