Customer Service Representative (32-38 hours)

As a customer service representative, you work with a young and enthusiastic team to surprise our customers every day. Over the phone and email, you help customers with questions about ordered products, delivery, or payment. You are good at managing customer expectations and only hang up when there is a solution.

Orangebag

Since 2005, at the time the first, the most inspiring online fashion boutique in the Netherlands and Belgium with a contemporary, ambitious growth mission. A personal company for and by a strongly connected community. Initiated by revolutionaries striving for collective, long-term successes throughout the entire fashion chain.

We love to astonish and dare to sparkle. With the aim of inspiring our customers by selecting brands from all over the world and transforming them into our own eclectic style. We challenge our community to discover their different ‘shades of orange,’ strengthened by the looks we create.

As a structured, dedicated, and reliable customer service representative, you are of very important added value in a team of 2 other, great colleagues. You are capable of listening well, asking the right questions, and finding the best fitting solution for the customer. You know how to hold your ground with difficult customer queries or when faced with customer resistance.

The role

As a customer service employee, you are overarching responsible for solving all questions from our customers. You record all incoming products in our system and perform light administrative tasks.

Knowledge

• MBO-education level 4;

• You have at least one year of relevant work experience;

• You have a good command of the Dutch and English languages in both speech and writing;

• Knowledge of fabrics and store experience is a plus;

Skills

• You are strong in communication (listening, speaking, and writing);

• You are very service and solution-oriented;

• You understand the Orangebag tone of voice;

• You think and act commercially by nature;

• You are a team player and can also work well independently;

• You can handle a challenge and are stress-resistant.

Attitude characteristics

• Proactive & independent;

• Responsible & honest;

• Flexible & loyal.

We offer you a challenging job in a young, modern, and rapidly growing company, where we interact with each other informally and inspire and strengthen each other. We reward according to the CAO Retail Non-Food. Enthusiastic about this role and about Orangebag.nl?

We look forward to your response, send it to: v.otte@orangebag.com