Article 1. Definitions and applicability
1.1 On all offers, orders and agreements of OrangeBag.nl BV (hereafter OrangeBag.nl), these Terms and Conditions (hereafter: Conditions) apply. Unless OrangeBag.nl in writing agrees with other conditions. From any deviations agreed, the customer cannot derive rights for future transactions.
3.2 For shipping including insurance within the Netherlands € 3.95 is charged. For customers from countries other than the Netherlands the shipping costs depend on the destination country.
3.3 Following an order the customer will receive immediate confirmation via e-mail with the total cost, including the applicable shipping costs. Payment can be done online through Credit Card (Visa, Mastercard) or through “iDEAL” or, after our prior consent by e-mail, by bank transfer. For these (online) payments no extra charges are made.
4.2 A delay in delivery does not entitle the customer to compensation of any damages, or annulment of the contract or non-fulfilment of any obligation imposed on him from this or any other related agreement.
4.3 The product should reach the customer within 30 days after shipping. If this does not happen, the customer can immediately undo the sale. This does not apply when parties have agreed another delivery term.
4.4 Shipping of an order in parts is permitted.
4.5 We do our utmost to maintain the website as up to date as possible. We however cannot avoid that unexpectedly a product is sold out. In this case we will contact you within one working day.
5.2 We will solve any problems as soon as possible (normally within three working days). If the solution does not meet your expectations you can cancel the order, without additional costs. The amount already paid will be refunded within 3 working days after the article is received back by us. Refunds will be done via credit card or direct onto your bank account depending on the way you paid originally. This warranty is not applicable when: A. the product has been worn and / or washed or otherwise cleaned, B. you have tried to repair the defect, C. the instructions on cleaning or use have not been followed.
5.3 If you for whatever reason do not wish to keep the product, you have the right to return the product within 10 days after shipping, to OrangeBag.nl. Returns are only accepted if the product packaging is intact and the product is not worn and / or washed. The return is to be reported to OrangeBag.nl prior to shipping. You can do so on our website by logging in. We will provide you with a return number to be used. The address to be used can be found on our website and is also enclosed in every shipment you receive, together with clear and detailed return instructions. The cost of return shipping are for the client’s account with exception of the following:
Return shipments are free of charge: from The Netherlands (on our antwoordnummer with PostNL) and Belgium (through Kiala) with the retun label sent with every order.
OrangeBag.nl will, within 3 business days after receipt of the product in good condition, refund the amount paid directly to your bank account (if you paid by “iDEAL” or bank transfer) or to your credit card company. In both cases after retention of the charged original shipping costs (€ 3.95 or the international shipping fee paid).
6.2 OrangeBag.nl assumes no liability for any damage arising from the use of the products of OrangeBag.nl.
6.3 Any liability of OrangeBag.nl towards buyer cannot in any case exceed the invoiced amount that the buyer under the agreement relating to OrangeBag.nl is due.
6.4 For misunderstandings, mutilations, delays or not properly conveyed orders and notices as a result of the use of the Internet or any other means of communication in the communication between client and OrangeBag.nl, or between OrangeBag.nl and third parties, as it relates to the relationship between you and OrangeBag.nl, OrangeBag.nl is not liable, unless and where there might be proof of intent or gross negligence of OrangeBag.nl.
7.2 Force majeure means any deficiency that cannot be blamed on OrangeBag.nl, because it is not due to its fault. Neither under Dutch law, nor based on generally accepted practice.
9.2 When OrangeBag.nl, over a shorter or longer period of time, whether or not implied, applies the conditions less strict, this does not exclude stricter compliance with these conditions on a later date.
9.3 If one or more of the articles of these conditions or any other agreement with OrangeBag.nl is contrary to any applicable legal provision, the article is skipped and will be replaced by OrangeBag.nl by a new legally permissible comparable provision.
9.4 OrangeBag.nl is entitled to use third parties in processing your order(s).
10.2 All disputes between parties will only be submitted to the competent court in the Netherlands.